Should you require information or help, please contact us by email and we will be happy to assist you. You can also contact us via Facebook Messenger using the blue circle icon in the bottom-right hand corner of our page.
We only ship to the United States and many products ship for free. All of our items are shipped directly from our suppliers and due to the recent world events, our shipping times may be affected or delayed. Shipping time is taking 10- 25 business days for delivery. (Weekends are not considered as business days so those don't count toward your processing time or shipping time)
Immediately after your order is placed, an Order Confirmation email with a summary of your order will be sent to you.
Once your order is conﬁrmed, your items will be prepared for shipping. Most items take 5-7 business days to be processed while some may take up to 7-9 business days. With that being said that means your order will not ship out until the following day after your processing time has expired. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to recent world events. In such circumstances, you will be notified by email of the delay.
TOTAL DELIVERY TIME = PROCESSING TIME + SHIPPING TIME:
Once your order is shipped, you will receive a Shipping Confirmation email with details about your order as well as a tracking number for your order. With that being said, your tracking number won't be available until our supplier provides us with that information. Our total delivery time is our processing time plus our shipping time and that is the total amount of business days that it will take to deliver your product to you.
Crafty Trends accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is confirmed.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS:
Products can be returned within 15 days of the date the product was received. Product must be new condition, unworn, unwashed with all tags attached to the product for it to be eligible for a full refund or store credit. Please contact us for return approval and an RMA number. An RMA number is required for all returns. Any returns without an RMA number will not be accepted. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Please contact us first if you have any problems/questions/concerns and we will be happy to resolve any issues you may have in a cordial and friendly manner.